Website (VCH.ca) Redevelopment Project

Engagement Report

We are very pleased to share with you the Website (VCH.ca) redevelopment project engagement report. We would like to thank everyone who has participated in, supported and promoted this engagement.

The engagement included 20 focus groups, 20 one-on-one interviews, 143 pop-up survey responses and a general population survey with 800 responses. Vancouver Coastal Health (VCH) engaged well over 1,000 people to completely redesign our website, VCH.ca.

The key findings of this engagement have already helped inform phase one of the website changes and the website will continue to be refined in the following phases to ensure it continues to meet the needs of the communities VCH serves.

Project Background

VCH delivers health services to about 1.25 million people - nearly a quarter of B.C's population. The geographic area covered by VCH includes 12 municipalities and four regional districts in the Coastal Mountain communities, Vancouver, North Vancouver, West Vancouver, and Richmond. We recognize that our place of work and VCH facilities lie on the traditional homelands of 14 First Nations communities. There are also three Métis Chartered communities within our region.

Prior to this project, the website (VCH.ca) had not had a major user-experience in over a decade. Check out the newly redesigned https://www.vch.ca, which will more easily connect people to the VCH places, programs, services and care they are looking for and serve as a relevant, reliable and accessible source of healthcare-related information for the communities we serve.

Engagement Report

We are very pleased to share with you the Website (VCH.ca) redevelopment project engagement report. We would like to thank everyone who has participated in, supported and promoted this engagement.

The engagement included 20 focus groups, 20 one-on-one interviews, 143 pop-up survey responses and a general population survey with 800 responses. Vancouver Coastal Health (VCH) engaged well over 1,000 people to completely redesign our website, VCH.ca.

The key findings of this engagement have already helped inform phase one of the website changes and the website will continue to be refined in the following phases to ensure it continues to meet the needs of the communities VCH serves.

Project Background

VCH delivers health services to about 1.25 million people - nearly a quarter of B.C's population. The geographic area covered by VCH includes 12 municipalities and four regional districts in the Coastal Mountain communities, Vancouver, North Vancouver, West Vancouver, and Richmond. We recognize that our place of work and VCH facilities lie on the traditional homelands of 14 First Nations communities. There are also three Métis Chartered communities within our region.

Prior to this project, the website (VCH.ca) had not had a major user-experience in over a decade. Check out the newly redesigned https://www.vch.ca, which will more easily connect people to the VCH places, programs, services and care they are looking for and serve as a relevant, reliable and accessible source of healthcare-related information for the communities we serve.

Do you have any questions about this project? Let us know.

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  • I have found it difficult to find specific information or documents on the website. How will the menus and search features be inmproved?

    dmt asked over 3 years ago

    Thank you so much for sharing this comment. During the website development phase, the VCH website redevelopment team will be working with User Experience designers to address the site navigation issues that have been identified.

    #navigation
    #navigation
Page last updated: 19 Mar 2024, 01:35 PM