VCH Translation and Interpretation Engagement

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Many thanks to everyone who has provided input so far. The engagement has so far consisted of 14 focus groups, 13 one-on-one interviews, and a general population survey (800 responses). We are in the process of collating and theming all the responses, and will soon be able to report back on key findings. The input from this project will directly inform the VCH Translation and Interpretation Framework.

Project Background

VCH delivers health services to about 1.25 million people - nearly a quarter of B.C's population. The geographic area covered by VCH includes 12 municipalities and four regional districts in the

Many thanks to everyone who has provided input so far. The engagement has so far consisted of 14 focus groups, 13 one-on-one interviews, and a general population survey (800 responses). We are in the process of collating and theming all the responses, and will soon be able to report back on key findings. The input from this project will directly inform the VCH Translation and Interpretation Framework.

Project Background

VCH delivers health services to about 1.25 million people - nearly a quarter of B.C's population. The geographic area covered by VCH includes 12 municipalities and four regional districts in the Coastal Mountain communities, Vancouver, North Vancouver, West Vancouver, and Richmond. We recognize that our place of work and VCH facilities lie on the traditional homelands of the 14 First Nations communities. There are also three Métis Chartered communities within our region.

The 2016 Census provides data on more than 140 immigrant languages. We know that around 1 in 3 (30%) of BC residents had a mother tongue other than English or French. The top five languages spoken at home in Vancouver are Cantonese (191,940), Mandarin (190,465), Punjabi (170,375), Tagalog (81,105) and Korean (47,265). Provincial Language Service, the provincial organization that provides interpreting for medical appointments also shows that the top five languages requested in the VCH areas of service in 2020 were Cantonese, Mandarin, Punjabi, Vietnamese and Spanish.

We understand that language barriers can have an impact on access to timely and appropriate care, so Vancouver Coastal Health (VCH) initiated the review of translation practices with the goal of supporting culturally safe care and improving access to health information. With this engagement project, we want to learn how to reduce language barriers and how to facilitate better understanding of written materials.





  • Project Updates

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    We are proud to share that VCH Translation and Interpretation engagement has been awarded the IAP2 2021 accolade for Respect for Diversity, Inclusion and Culture. We are grateful to all patients, families, CEAN members, community partners, and members of public who have participated in the engagement. To learn more about the award, please see the full story, or view the Core Values Award video:

Page last updated: 16 September 2021, 10:35