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Discharge Evaluation Survey: Sea to Sky Mental Health Substance Use Services

Thank you for participating in our discharge evaluation survey. The answers that you provide are anonymous and help us understand how to better deliver our services.

0% answered

1.  

I accessed services in:

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2.  

I have accessed the following services at this location (check all that apply):

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1. The wait time for service was reasonable for me.
2. Services were available at times that were convenient for me.
3. Clinicians were flexible to do virtual or in person appointments to best suit me.
4. Staff started our appointments on time.
5. The programs and services available to me were clearly explained.
6. Staff and I collaborated on my treatment and support plan.
7. I received information that was easy to understand about my medication..
8. Staff talked to me about other services and supports available in the community.
9. I was treated with dignity and respect by staff.
10. My individual needs, preferences and values were respected in my treatment.
11. I found the office welcoming
12. I found services inclusive and culturally safe.
13. Confidentiality was explained to me in a way I could understand.
14. I trust staff to keep my information confidential.
15. Information was available to me in my preferred language.
16. Staff helped me make a plan that will meet my needs after I am discharged.
17. I found the services provided here were beneficial.
18. If a friend were in need of similar help I would recommend this service.
19. The services I have received have helped me better understand my personal strengths and challenges.

About the Patient Care Quality Office...

If you have any concerns or praise about the quality of your care, please contact our Patient Care Quality Office at pcqo@vch.ca or 1-877-993-9199.

Consider joining our Peer and Family Advisory Committee!

If you have an interest in obtaining and maintaining high quality, comprehensive mental health services for the Sea to Sky, apply to join our Peer and Family Advisory Committee. Please contact emily.grant@vch.ca or Stephanie.Devlin@vch.ca.

5.  

Before the survey ends, you can also ask for someone from the program to contact you about your experience for quality improvement purposes. This is different from contacting the VCH Patient Care Quality Office. Would you like to be contacted by the program area for quality improvement purposes?

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